StarWind recognizes that end-of-life milestones often prompt customers to review the way in which such end-of-sale and end-of-life milestones impact the StarWind products in their infrastructures. With that in mind, we have set out below StarWind's end-of-life policy to help customers better manage their end-of-life transition and to understand the role that StarWind can play in helping to migrate to alternative StarWind products and technologies.
By default, StarWind notifies existing users about an end-of-sale at least 6 months ahead, with consequent announcements about end-of-life via email as well as the company website. A personal end-of-life notification policy can be set up if you require a longer product lifecycle or an earlier notification about product end-of-life.
All StarWind products are designed for a seamless upgrade to a newer StarWind product, e.g. users of the legacy “StarWind iSCSI SAN” product with a valid support contract upgrade to the current “StarWind Virtual SAN” product. If your existing StarWind product is going end-of-life and you have a valid support contract, we will upgrade you to the newer version at no cost. Service contracts that have not been renewed or have lapsed after 12 months of end-of-sale date are not renewable. Renewal of your service contract will generally be available until the last year of support but will not extend beyond the last date of support.
The end-of-life milestones and StarWind’s commitments are presented in the table below.
