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Customer Support Engineer | USA - Greater Boston Area
StarWind opens position of Customer Support Engineer to join its vibrant, creative and successful team in US branch office (Boston Area).
Requirements:
Solid understanding of storage technologies such as NAS, SAN etc
Understanding of virtualization technology (VMware ESXi, Hyper-V)
Experience with XenServer will be a plus
3-5 Years support experience
System administration/support experience in Windows platforms
Understanding of networking technologies (TCP/IP, Link Aggregation, etc)
Good communication skills
Responsibilities:
Providing technical pre-sales and post-sales support to clients and partners via the telephone, email and web conferencing, analyzing log files and providing solutions and/or workarounds for Hypervisor, OS, Networks and applications relevant to StarWind software.
Maintain strong customer rapport
Manage the support process, conduct Webinars
Monitor CRM Salesforce Support Queue and record all activity, updating cases with each customer’s incident
Review cases for technical complexity and make recommendations to team according to departmental Best Practice
Analyze and clarify customer queries through troubleshooting and researching existing knowledgebase articles/known issues as well as correlating them with QA and R&D departments
Meet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores
StarWind V2V Converter
is the multi-format grandmaster of VM conversion that works with the speed of a stellar wind. Now that you’ve made sure of its undeniable advantages, you can only guess what the full range of our products has to offer. Only thing is that, with StarWind, you don’t have to guess: we always aim for the win.
If StarWind V2V Converter has already rocked your world, click on the button below to discover our business solutions and how StarWind’s experience revolutionizes the way the modern IT infrastructure operates.
